Exchange & return

Exchange & Return Policy – Eman Outlet

At Eman Outlet, we want you to shop with confidence. If you receive an item that is damaged, defective, or different from what you ordered, please contact us so we can assist you with an exchange or return.

Exchange Policy

• Exchange requests must be made within 7 days of receiving your order.

• The product must be unused, unworn, unwashed, and undamaged.

• All original tags, packaging, and accessories must be intact.
  

Return & Refund Policy

• Returns are accepted only in cases of damaged, defective, or incorrectly delivered products.

• Change of mind, incorrect size selection, or personal preference may not qualify for a refund.

• Refunds, where applicable, will be processed after the returned product has been inspected and approved.

• Delivery charges are generally non-refundable, except where the return is due to an error on our part.

Important Conditions

Please inspect your parcel carefully upon delivery. If you receive a damaged or incorrect item, contact us as soon as possible and provide:

1. Your order number

2. Clear pictures/videos of the product

3. Pictures of the packaging and shipping label

4. A brief description of the issue

Items that have been worn, washed, altered, stained, damaged, or used cannot be accepted for exchange or return.

Contact Us

For exchange or return requests, please contact Eman Outlet Customer Support through the contact details provided on our website/order confirmation.